Refund and Returns Policy

Refund Policy

At Salmara Jewellery, we strive to ensure your complete satisfaction with every purchase. Our Refund Policy outlines the guidelines for returns and refunds.

1. Damaged Items:

If you receive a damaged or defective item, please contact us within 24 hours of receiving your order. We will replace the damaged item at no additional cost to you. To initiate a replacement, please provide clear photos of the damaged item and packaging for our review.

2. Discounted Items:

Items purchased at a discounted price, including sale items and items purchased with promotional discounts, are considered final sale and are not eligible for replacement or refund.

How to Request a Replacement:

To request a replacement for a damaged item, please contact our Customer Service team at info@salmarajewellery.com. Please include your order number, a description of the issue, and clear photos of the damaged item and packaging.

Return Shipping:

If a replacement is approved for a damaged item, we will provide instructions for returning the item to us. You will be responsible for the cost of return shipping, unless otherwise specified by our Customer Service team.

Refund Processing:

Refunds for damaged items will be processed within 7 days of receiving and inspecting the returned item. Refunds will be issued to the original method of payment.

Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at info@salmarajewellery.com. Our Customer Service team is here to assist you.

Policy Updates:

We reserve the right to update or modify our Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from Salmara Jewellery, you acknowledge and agree to the terms of our Refund Policy.

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